An FI is required to categorize as “critical” a product, service, or systems the disruption of which could limit or materially disrupt (even for a limited time): (1) its ability to serve a material number of customers, (2) its ability to carry out material banking operations, and (3) its ability to earn revenue or profit. Additionally, Critical Dependencies include systems the failure of which could (4) expose consumer data or other confidential information held by or on behalf of the FI.
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